Politique de remboursement

At Blind Thread (blindthread.com), we are committed to providing you with high quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged. This Returns and Exchanges Policy explains in detail the procedures we have put in place to facilitate returns and exchanges. If you have any questions or would like to make a return, please contact us via our support email address: contact@blindthread.com.

1. General Returns and Exchanges

If you are not completely satisfied with your purchase, you have 30 days from the date of receipt of your order to request a return or exchange. After this period, we will unfortunately not be able to accept your request.

Items returned or exchanged must be in their original condition, unworn, unwashed, and with all original tags attached.

2. Returns and Exchanges Procedure

To initiate a return or exchange, follow these steps:

  • Contact us by email at contact@blindthread.com specifying your order number, the item(s) you wish to return or exchange, and the reason for this request.

  • Our customer service team will review your request and provide you with the necessary return or exchange instructions, including the return address.

  • Carefully package the item you are returning, making sure to include the invoice or a document showing the order number.

  • Ship the item to the address provided by our support team. You are responsible for return shipping costs, except in the case of a defective product or an error on our part.

  • Once we have received the returned item, our team will inspect its condition. If the item meets our return criteria, we will process your refund or exchange promptly.

3. Refunds

Refunds will be processed within 2 to 5 business days of receiving and inspecting the returned item. Refunds will be issued via the original method of payment used during checkout.

Please note that original shipping charges are non-refundable, except in the case of a defective product or an order error on our end.

4. Defective Products or Order Errors

If you receive a defective product or if there was an error with your order, please notify us immediately at contact@blindthread.com. We will cover all return shipping costs and arrange for an immediate replacement or full refund.

5. Contact Us

If you have any questions or concerns regarding our Returns and Exchanges Policy, or need help with an existing order, please reach out to us:

At Blind Thread, we strive to ensure your satisfaction at every stage of your shopping journey. We sincerely thank you for your trust in our brand.